Frequently Asked Questions | Bookamat

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Use the form below to find answers to the most common questions about Bookamat. For anything else you can contact us by visiting contact-us.

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Business + About

Q:

How does Bookamat work for businesses?

A:

Bookamat is a South African booking and scheduling platform for Pilates, yoga and fitness businesses and freelancers that streamlines your booking process without crippling your bank account.


Simply register your business, set up your schedule and then add your regular clients into their classes. Publish your schedule to start taking online bookings and payments from any website without breaking a sweat.


Best of all, clients love being able to manage their own bookings from the convenience of their mobile, tablet or desktop saving you loads of time that would be otherwise spent on rescheduling, bookings and chasing late payments! 

Business + Attendance Record

Q:

Can I use Bookamat to record client attendance?

A:

Yes. Bookamat supports attendance records for all classes. 

Business + Bookings

Q:

What booking options or payment plans does Bookamat support?

A:

Bookamat supports a growing number of booking options and payment plans to suit businesses and their clients. 


  • Once Off Bookings: 
    - For drop ins and students who want to attend and pay for one class only. 


  • Monthly Flat Rate Bookings:
    - For businesses which prefer to charge their students a flat monthly rate. Students get a regular spot in the same class (day and time) every week subject to the availability of the business's schedule. Students pay a simple flat rate each month regardless of how many classes there are and their joining month is calculated and billed pro-rata. 


  • Monthly Pay Per Class Bookings:
    - For businesses which prefer to charge their students per class. Students get a regular spot in the same class (day and time) every week. Payment is also calculated on a monthly basis however amounts may vary depending on the number of weeks or available classes there are each month. Should a class not be available on any given day in any given month, the student will not be charged for it. 


  • Pack Bookings (10 Pack etc):
    -  For businesses that want to offer their students with a more flexible booking option. Businesses can create customised packs of classes which, when purchased, offer students the convenience of being able to schedule bookings as and when they can attend. 


  • 1 Month Unlimited Bookings:
    - For businesses with a lot of space to fill. This payment plan allows students to book any number of classes (subject to availability) from when the deal was booked up for a period of 1 month.

Q:

Can I manage and make new bookings on behalf of my clients?

A:

Yes. While Bookamat empowers clients to manage their own classes it also gives businesses complete control all bookings. 

Q:

What about public holidays or business closures?

A:

Bookamat allows businesses to schedule classes on any day including public holidays. Where bookings should be prevented on certain days (e.g. December / January holidays), simply go to the My Business > Services > Holidays page and add the 'to' and 'from' dates for when individual instructors will be unavailable or for when the business will be closed. 

Business + Cancellations

Q:

Can I set my own late booking cancellation rule?

A:

Yes. You can choose how many hours before the start of a class that your clients should be allowed to reschedule their bookings. By default Bookamat applies 24 hours meaning that clients can reschedule bookings up until 24 hours before the start of their class, after which they can only be deleted. 

Business + Class Discounts

Q:

How do class discounts work?

A:

Bookamat provides businesses with a growing number of ways to offer discounted rates to reward clients and to help generate new bookings.


1. Two or three classes a week


To reward clients who attend two or three regular classes a week, simply tell Bookamat how much discount to apply when a person books two and/or three regular classes per week. Once set, any person who books two or three regular bookings will enjoy your discounted rate. What's more is that your discounts will also be displayed during the booking process to help brand new clients make an informed decision.



2. Pack discounts


Businesses can also offer fully customisable packs of bookings. These can be priced to encourage clients to buy more bookings at a cheaper rate per booking.  For example a pack of four bookings might cost R400, while a pack or 10 bookings might cost R900 saving the client R10 per booking. 



3. Seasonal discounts


At certain times of the year it may even be desirable to drop the rates of certain services to help generate more new bookings. This can be done easily by reducing the rate of all or specific services on the billing page so that any new bookings made during that period of time will enjoy the lower rate. Just don’t forget to increase the rates again after the discount period has ended!



4. Discount coupons 


A great way to reward customer loyalty and generate new business is to offer discount coupons which can be used by clients to discount the cost of their bookings when paying via our integrated online card payment feature. Discount coupons can be shared with individuals or in broad marketing campaigns and can be used to discount the cost of bookings by a set percentage or ZAR amount.

Business + Class Types

Q:

How do I add a new class type or discipline?

A:

Bookamat maintains a comprehensive list of class types and disciplines. If you need a new class type or discipline added to the list please email info@bookamat.co.za with your request. 

Business + Client Accounts

Q:

How do client accounts work?

A:

All client accounts are free and enable clients to book, pay, reschedule and cancel bookings at their own convenience. Whenever a client reschedules or makes a new booking you will be notified. When you register for a business account, you can also use your login details to access your own client account to experience what your clients will experience. 

Q:

How do my clients access their bookings?

A:

Clients must have a client account to access their bookings. There are two ways clients can create a client account. 


1. Firstly you can manually load them into your clients list and then select ‘Edit’ > ‘Send Invite’. The client will then receive an email to confirm their account with you. 


2. Secondly, if the client hasn’t already been added to your client list and you don’t have time to add them, you can direct them straight to your live Bookamat schedule and ask them to book a class. Once they book they will be asked to confirm their account and on confirmation will then be added to your clients list.


Q:

Can I create my own client account?

A:

Yes. If you've already registered and confirmed your business account, you can also sign in as a client.  

Business + Credit Bookings

Q:

Does Bookamat support credit bookings?

A:

Yes. Credit bookings are a great way for businesses to reward customer loyalty and/or an easy way to add bookings that were paid for outside of Bookamat. 

Business + Discount Codes

Q:

How do discount coupons work?

A:

Whether you offer the first class for free to new clients or want to run a winter class special, discount coupons are a great way for businesses to generate more bookings and/or reward client loyalty.


They are simple to set up and, when shared, can be used by new or existing clients to discount the cost of their bookings when they pay online.


There are no limits to the number of coupons you can create and you can also track and limit their usage. So why not get thinking about how you can best make discount coupons work for your business!

Business + General

Q:

Can I upload my new client forms/documents for new clients to fill in?

A:

Yes. You can upload a document, or multiple documents in a Zip file, or add a link to an online form. Any new clients will be asked to fill in your form/documents and either submit or return them to you via email before attending their first class.


This feature is only available on our premium plan. 

Q:

I teach in multiple locations, will Bookamat work for me?

A:

Yes. Bookamat is designed for fixed location businesses and for people who teach in multiple locations. 

Q:

I own multiple businesses, will Bookamat work for me?

A:

If you own or run multiple businesses under different names or brands you may need to register one (1) Bookamat account for each one. Remember clients are able to join any number of businesses giving them access to all their classes from the one account. Please contact us if you would like to discuss further. 

Q:

Can I run concurrent classes?

A:

Yes. Bookamat supports multiple locations which allow you to run 2 or more classes at the same time.  

Business + Getting Started

Q:

How do I get started?

A:

Immediately after registering you can sign in to your Bookamat business account. Once signed in follow these steps. 


1. Go to the Locations tab and edit or add any spaces in which classes will be taught, i.e. Reformer Room, Massage Room, Pool etc.

2. Go to the Staff tab and add any required staff members.

3. Go to the Services tab and add your services and their rates.

4. Go to the Schedule tab and select 'Add New Class', complete and save the form.

5. You will now see your first class in your schedule which can be managed and clients added. 

6. Use the 'Add New Class' button to add any additional classes to your schedule. 

Q:

Is there a setup guide I can download?

A:

Yes. You can download our detailed business guide here and our client user guide here.

Business setup guide last updated: 15 November 2017
Client user guide last updated: 1 September  2017

Q:

Do you offer demonstrations?

A:

Bookamat has been designed for anyone to register an account and setup their schedule in minutes and without assistance. We also provide businesses with a comprehensive user guide on registration and this self-service FAQ. However if you would like a demonstration please email info@bookamat.co.za. 

Business + Importing Data

Q:

How do I import data from another booking platform?

A:

If you are moving across from another booking platform such as MindBody online, please let us know via email or live chat so that we can assist you make the transition with a minimum of fuss. 

Q:

How do I import a client list?

A:

To import a batch of contacts into Bookamat please follow these instructions.


1. Download our client import template here: https://bookamat.co.za/uploads/csv/bookamat-client-import-template.csv
2. Open the client import template file and add your contacts using the predefined columns, then save the file.
3. While logged into your Business Account, go to My Business > Clients.
4. Select Import Clients.
5. Select the client import file you just saved.
6. Click on Import Client List and wait for the file to be imported.


If you are still having trouble importing your client list please send us a message so we can help. 

Business + Instructors

Q:

How do I add a new instructor?

A:

If you are on our Premium Plan, you can add a new instructor by going to the My Business > Staff tab and selecting 'Add Staff'. Add the instructors details and then select 'Save and Close'. You will now be able to assign this instructor to classes or rates.

Q:

Can multiple instructors each receive their own class notifications?

A:

Yes. If you are on a Premium Plan, each instructor can be set up to receive booking notifications about the classes they are teaching.

1. Go to My Business > Staff.
2. Select 'Edit' against the staff member you want to assign notifications for. 
3. Select 'Yes' next to 'Receive class notifications?'
4. Select 'Save & Close'.

Instructors will receive the following notifications about their classes:

- New client bookings.
- Client payments.
- Client reschedules.
- Client credits.
- Client waiting list acceptance.
- Client cancellations.

Q:

How many instructors can I have on Bookamat?

A:

Bookamat Premium is currently capped at 12 instructors per account.
Bookamat Free is limited to 1 instructor.
Please contact us if you have more than 12 instructors.

Business + Invoicing

Q:

How does invoicing work?

A:

On the 20th day of each month Bookamat will automatically generate new client invoices for all recurring (monthly flat rate and monthly per class) bookings for the upcoming month. Any unpaid/overdue bookings will also be added to each client invoice in red.  This gives businesses 8 - 11 days to review and make any necessary adjustments to bookings prior to manually sending out invoices at the beginning of the upcoming month, and assists with demanding payment in advance. 


Bookamat invoicing is also optional. For example, some businesses prefer their clients to prepay for bookings using our online card payment feature which removes the need for invoices all together.  To discuss your invoicing requirements in more detail please contact us.

Q:

How do I preview or send client invoices?

A:

To preview the invoice a client will receive follow these steps.


- Go to the My Business > Billing page. 

- Go to the ‘Outstanding’ list.

- Select ‘Options’ next to the client you wish to preview the invoice for. 

- Select ‘Preview Invoice’.  


To send an individual client their invoice follow these steps.


- Go to the My Business > Billing page. 

- Go to the ‘Outstanding’ list.

- Select ‘Options’ next to the client you wish to invoice.

- Select ‘Send Invoice’ or ‘Resend Invoice’ if an invoice has previously been sent.  



To send all your client invoices at once follow these steps.


- Go to the My Business > Billing page. 

- Go to the ‘Current’ list.

- Select ‘Send All’.

-      Wait for the page to indicate that the invoices have been sent successfully (may take up to a minute).

Q:

Can I display my EFT details and logo on client invoices?

A:

If you are Premium Plan subscriber then yes, you can display your EFT and logo on client invoices. 

Q:

Can I display VAT on my invoices?

A:

Yes. To add VAT to your client invoices follow these instructions:


1. Go to My Account > Settings.
2. Go to the VAT tab.
3. Add the desired VAT amount.
4. Select 'Save & Close'.


Your clients will now see the VAT breakdown on their invoices and bookings. Note that businesses are entirely responsible for maintaining their VAT rates.

Q:

Can I view my clients billing history?

A:

Yes. Bookamat displays a billing history for each client. 

Business + Locations

Q:

What are locations?

A:

A location is a space where a class is held. For example, you may have two rooms each running a class at the same time. Alternatively you might have some sessions in a private room or in another location entirely. Having different locations allows your clients and instructors to see exactly where their class will be held to prevent confusion. 

Q:

How many locations can I add?

A:

Bookamat Premium has no limits on the number of locations you can have.
Bookamat Free is limited to 1 location. 

Business + Notifications

Q:

What notifications will my clients receive from Bookamat?

A:

Clients can choose what notifications they will receive from Bookamat


To view and customise these notifications, simply sign in as a client and go to My Account > Notifications. There you will see a host of settings that can be switched on or off depending on your preference. 

Business + Payments

Q:

How do online payments work?

A:

Businesses can save even more time when their clients sign in and pay for bookings using our integrated payment channels including debit & credit card processing and SID Instant EFT. All payments made via our integrated payment channels will enjoy instant confirmation, meaning clients can reschedule bookings immediately, and will be paid into your nominated bank account by the 10th day of each month. It's the best way to streamline your booking process and save the hassle and cost of setting up your own payment gateway. 



Note that Bookamat deducts 5% from all online payments processed via our integrated payment channels to help us provide the Bookamat service. 

Q:

Can I continue to accept cash or EFT payments from clients?

A:

Yes. Bookamat allows you to continue to accept EFT and cash payments.

Q:

What do I do if I believe there has been a payment error?

A:

Where you believe a payment has been processed in error, you must provide written notice to Bookamat within thirty (30) days after the date of payment specifying the nature of the error and the amount in dispute. If notice is not received by Bookamat within such thirty (30) day period the payment will be deemed final.

Business + Payouts

Q:

What are payouts?

A:

Bookamat offers businesses a completely streamlined and prepaid booking process by making it simple and safe for clients to pay for classes online using their credit or debit cards. Debit and credit card payments are collected via our payment gateway and passed on to businesses (less 5% booking fee) by the 10th day of each month. 


Note that while Bookamat handles online card payments, we do not handle EFT, cash or other payment methods which should be managed directly between your clients and your business.   

Q:

When will I receive my payout?

A:

Bookamat aims to process all payouts with respects to online client card payments by the tenth (10th) working day of every month. Business account holders will also receive a Bookamat settlement notice with an itemised breakdown of the payments. 


Payouts will be sent with reference Bookamat Settlement.

Q:

Will I receive an itemised payout statement?

A:

Yes. Bookamat business account holders will receive an itemised monthly payout statement.

Q:

Why does Bookamat deduct a 5% booking fee from payouts?

A:

Bookamat accepts online card payments on behalf of clients and passes them onto the relevant businesses. To help us deliver the Bookamat service and cover the associated bank charges, Bookamat deducts a non-refundable, five percent (5%) booking fee from the total transaction price when paying out a business. Whilst we will make every effort to display the costs of this service to users, we cannot be held liable should you fail to understand the costs before offering classes through Bookamat.

Business + Prepaid Bookings

Q:

What are prepaid bookings?

A:

Business can enable a prepaid timer which prevents clients from leaving bookings t their basket without paying for them.  When activated, clients will be required to pay at the time of booking using Bookamat's online card or instant EFT payment features. Any bookings which are not paid for within 30 minutes of being added to the basket will be removed. Recurring bookings can also be automatically removed on the 1st of each month if payment has not been received to save you time and hassle.

Business + Publishing Classes

Q:

How do I display my class schedule on my own website?

A:

1. Sign into your Bookamat business account
2. Go to My Account > Settings > General
3. Check that "List my Business and Classes on the Home Page?" is set to 'Yes'
4. Copy the link displayed and embed it into the schedule page on your WordPress site or website

Note that this is a Premium Account feature. 

Q:

How do I publish my classes?

A:

If you are ready to publish your classes in order to start taking new bookings follow these steps:

1. Ensure you have classes with free spaces in your schedule for the current month.
2. Go to My Business > Services > Booking Conditions and select 'Yes' to the option 'List my Business and Classes on the Home Page?'
3. Save Changes.
4. Visit www.bookamat.co.za/browse/classes 
5. Tada! Your classes are now published and ready to take new bookings.

Q:

Can I keep some classes private?

A:

Yes. Each class can be set to either private or public. To change a classes privacy setting go to My Business > Schedule > 'Options' > 'Edit Class Details'.  Change the Public/Private setting to 'Private' and select 'Update Class'. 

Q:

How do I turn on the 'view website' link on my listing?

A:

Want to link your business website or Facebook page to your class listings? No problems, follow these steps:

1. Go to My Account > Account Details
2. Scroll down to the Business Detail section and enter your website address in the 'Website Link' field
3. Save Changes
4. Voila! Visitors can now click through to your website.

Business + Registration

Q:

Who can I speak to about registration?

A:

If you would like to speak to us with regards to your registration, please contact us using the instant chat from our website or email info@bookamat.co.za and we'll be in touch shortly. 

Business + Reports

Q:

What reports does Bookamat include?

A:

Bookamat currently includes three reports for Premium subscribers. 


1. A Payroll report to help track booking revenue and to calculate staff payroll.
2. A Billing report for tracking booking sales.
3. An Attendance Record report for tracking client attendance.

Business + Subscriptions

Q:

How does the 30 day free trial work?

A:

When you register a new Bookamat business account you'll enjoy our thirty (30) day free trial. Not only do you get all the features our premium subscribers get, there are no obligations to continue, and you can cancel at any time. 

Q:

What happens after my trial?

A:

If you wish to continue using Bookamat after your trial period, you will need to pay a monthly subscription fee. Our subscription fee is set forth on our website at www.bookamat.co.za/pricing (or such URL as specified by Bookamat). The subscription fee is non-refundable and must be paid in advance using our online card payment facility on the "Top Ups" page of your business account. If you choose not to continue as a subscriber, your account will be suspended. It can be reactivated when we receive the subscription fee payment from you. 

Q:

How do I cancel my subscription?

A:

You may cancel your Bookamat subscription at any time. Following any cancellation by you, you can continue to use the service until the end of your current subscription month. Any remaining payment amount collected by us which is due to you will be paid into your nominated bank account by the tenth (10th) business day of the following month.

Q:

What if I don't pay my subscription on time?

A:

By using Bookamat you are indicating your agreement to our Terms & Conditions. If we do not receive your payment when it is due, we reserve the right to disable all or part of your Bookamat services. For further details, please view our Terms & Conditions. 

Business + Support

Q:

What support does Bookamat provide?

A:

We provide priority email and live chat support for our Premium subscribers.
Free subscribers can enjoy limited email and chat support. 

Business + Waiting Lists

Q:

Does Bookamat support waiting lists?

A:

Yes. Bookamat supports unlimited use of automated waiting lists for classes. 

Business + Client + General

Q:

Can I use Bookamat on a mobile phone or tablet?

A:

Yes. Bookamat has been designed for use on desktop, tablet and mobile devices. Simply visit www.bookamat.co.za and Bookamat will adjust itself to your device. 

Client + About

Q:

How does it work for clients?

A:

We refer to a client as someone who attends or is looking to attend classes, i.e. a student or participant.


If that's you, why not browse from the classes on offer in a location near you and book a time that suits? Bookamat lets you pay online for instant booking confirmation and, once you create an account with us, you'll be able to manage your bookings, set up class reminders and book new classes from your mobile, tablet or desktop.  


If you are already attending classes with a business on Bookamat and want to manage your bookings, simply register as a client and we'll connect you to your bookings. 

Client + Basket

Q:

How does the basket work?

A:

If you are familiar with online shopping sites such as takealot.com or ticketing websites, you'll find that our basket works in a similar way. You can add any number of new bookings to your basket and review them before proceeding to the payment page. 

The most efficient way to pay for bookings is by using our secure online card feature which ensures bookings are confirmed immediately and that payments arrive safely with the business through which the classes were booked. An added bonus is that payments processed by our online card payment feature also save the business from having to manually update cash and EFT class payments.  

As soon as your payment has been successfully processed your booking/s will be moved to your booked page where they can be rescheduled etc.

Client + Bookings

Q:

How do I make a booking?

A:

Step 1: Visit: https://bookamat.co.za/browse/classes/
Step 2: Find a class and click on 'Confirm' then 'Login or Register'
Step 3: If not registered, select the 'Not Registered Yet? Register' link (otherwise Sign in and pay for the booking in your basket)
Step 4: Fill in the registration form and click 'Submit'
Step 5: Check for the Bookamat account activation email and then click 'Active Account'
Step 6: Visit bookamat.co.za and Sign In as a 'Client' and pay for the booking in the basket
Step 7: Once payment is confirmed, the booking will be moved to the Booked page

Please note:
- Some businesses offering classes on Bookamat require that newly registered clients pay for bookings within 30 minutes of making the booking. In this case, a red timer will display on the basket and if payment is not confirmed using Bookamat's instant EFT or credit/debit card facility the booking will be removed from the basket.
- Each client is limited to one booking per class.

For further queries about bookings please contact: info@bookamat.co.za

Q:

What are once off bookings?

A:

Once off bookings are for when you want to attend one class only, or attend classes on a pay-as-you-go basis. People usually book these when they want to try a new class before committing to a longer term arrangement. 

Q:

What are monthly flat rate bookings?

A:

Monthly flat rate bookings are for when you want to commit to attending the same class (day and time) every week indefinitely. When booked you are required to pay a simple flat rate each month regardless of how many classes there are and your joining month is calculated and billed pro-rata. 


Please note that while Bookamat endeavors to book the same class (day and time) every week on behalf of students, the availability of bookings is at the discretion of each business. 

Q:

What are monthly per class bookings?

A:

Monthly per class bookings are for when you want to commit to attending the same class (day and time) every week indefinitely. Payment is due on a monthly basis and amounts may vary depending on the number of weeks or available classes there are each month. Should a class not be available on any given day in any given month, you will not be charged for it.


Please note that while Bookamat endeavors to book the same class (day and time) every week on behalf of students, the availability of bookings is at the discretion of each business. As such, Bookamat cannot make any guarantees about class availability. Should a class not be available on any given day in any given month, the client will not be charged for it. 

Q:

What are pack bookings?

A:

Pack bookings (1 Pack, 4 Pack, 10 Pack etc) are for when you want the flexibility of being able to schedule bookings as and when you can attend them. You will be required to schedule the first booking in the pack at the time of booking, and once full payment has been received, any additional bookings included in the pack will be displayed on your credit page where they can be scheduled before their stated expiry date as set by each respective business. 

Q:

What are month unlimited bookings?

A:

Month unlimited bookings, popular with yoga and dance studios, allow you to book any number of classes (subject to availability) from when the deal was booked up until a set expiry date. 


When you book and pay for an unlimited pack, you will receive a credit booking called 'Unlimited Pack' on your client account credit page. This credit can be rescheduled repeatedly for the duration of the deal. 

Q:

What are credit bookings?

A:

Credits are bookings that have already been paid for but have yet to be scheduled. Every credit has an expiry date by when it must be scheduled and some credits such as month unlimited credits may be rescheduled many times before their expiry. Scheduled bookings can also be moved to credit when they need to be reschedule but a future date can't yet be determined. 


To help remind you to schedule credits before they expire, switch on email notifications by logging into your Client Account and going to My Account > Notifications.

Q:

How much does it cost to make bookings through Bookamat?

A:

Bookings processed by Bookamat should cost the same as booking directly through your studio. However each studio on Bookamat is able to set their own rates at their own discretion. You will be shown the studio rates during the booking process. 

Q:

What if I don't turn up for my class?

A:

If you fail to arrive for your scheduled class you will lose your booking for that class. Remember you can prevent losing your booking by using Bookamat to reschedule your booking outside of the businesses late cancellation rule. If you believe you have grounds to request a late cancellation, please contact the business with which the bookings were made.

Q:

How do I make bookings on behalf of my child or dependent?

A:

Please make the booking using your own account and then advise the business who it is that will be attending the class on your behalf. Alternatively, create an account in your child/dependent's name and use this to manage their classes.

Q:

What if I miss a class due to extended leave, illness or injury?

A:

If you know you are going to miss class for an extended duration, please contact the business where the class was booked and notify them to make an arrangement.

Q:

What if I want to stop classes?

A:

If you wish to stop classes, you can remove your classes from Bookamat via the basket page or contact the business where the bookings were made to have them removed for you. Before stopping classes, please contact the business where you were attending the classes directly to notify them. Many businesses require a month’s notice so please ensure that you are familiar with their terms and conditions.

Q:

Having trouble booking a class?

A:

Bookamat only lists the classes each business makes available. If you are having trouble finding an available class to join, please contact the business directly for assistance. For technical assistance please contact us by visiting bookamat.co.za/contact-us

Client + Cancellations

Q:

What happens if my class is cancelled?

A:

In the unlikely event that your class is cancelled, you will receive a cancellation notification by email and the business offering the classes may contact you to make alternative arrangements. If you had already paid for that class, you will receive a credit which can be rescheduled. 

Client + Discount Codes

Q:

How do I use my discount code?

A:

If you have received a valid discount code, you can enter it at the payment page to claim your discount.

Client + General

Q:

Is there a mobile app that I can download?

A:

We don't currently have a mobile app but the our website has been designed to work like an app when opened on a mobile device. You can also add the Bookamat link/icon to your phones home screen on Android phones by following these steps:

1. Open up Chrome internet browser and visit bookamat.co.za,

2. Select your mobile browsers settings option

3. Select "Add to home screen."




iPhone users can follow these steps:

1. Open up Safari and load www.bookamat.co.za

2. At the bottom of the screen you'll see an icon depicting an arrow that looks like it's trying to get away from a square.  Tap this button.

3. If you managed to tap that button successfully, you'll have a few options. The one you want to tap is "Add to Home Screen". So do that.

4. You'll be asked to choose a name for the homescreen icon. So pick a good one and save it. When you're done it'll show up on your homescreen.

Client + Notifications

Q:

Can I receive reminders about upcoming classes?

A:

Yes. To receive notifications for upcoming classes and expiring credit bookings, sign into your account and go to My Account > Notifications.

Client + Payments

Q:

How do online card payments work?

A:

Bookamat has partnered with Peach Payments, the authorized payment gateway for NedBank, to enable clients to pay for bookings online. Peach Payments uses the strictest form of encryption, namely 256-bit AES, and no credit card details are stored on Bookamat’s servers. You may go to http://peachpayments.com/ to view their security certificate and security policy.


How does it work?


Add your debit or credit card once and then each time you want to pay for a booking simply:


1. Select pay for bookings in your basket
2. Enter the cards CVV number
3. Enter the OTP (One Time Pin)
 


Benefits of Online Payments:


1. You only need to add your debit or credit card details once
2. When you want to pay you only need to enter the cards unique CVV number
3. Bookings are confirmed immediately and moved to the booked page where they can be rescheduled 
4. There is no additional cost to the client 
5. It's safe, quick and secure
6. Discount coupons are supported


Please note that to comply with 3DSecure authentication, on initial payment, Peach Payments will temporarily deduct R1.00 from the client’s account to check that the card being used/stored is valid. The amount will return to the client’s account after a period determined by each bank. 

Q:

How do instant EFT payments work?

A:

Bookamat uses SID Instant EFT payments which are a method of completing online purchases by making an internet banking transfer (EFT) which gets instantly verified. Instant EFT is used by some of South Africa's largest e-commerce businesses including quicket.co.za, flysafair.co.za and travelstart.co.za. You can read more about SID Instant EFT here: http://sidpayment.com/help/


How does it work?


Select 'Instant EFT' from your basket and follow the prompts:


1. Select your bank

2. Enter your banking login details

3. Confirm the OTP (One Time Pin)

 


Benefits of Instant EFT Payments:


1. Simple, safe and secure.

2. Bookings are confirmed immediately and moved to the booked page where they can be rescheduled.

3. There is no additional cost to the client.

4. Discount coupons are supported.

Q:

What payment methods does Bookamat accept?

A:

We accept most major debit and credit cards and instant EFT payments.


Please note that standard EFT, cash and other payment types such as SnapScan etc must be handled between yourself and the business where the bookings were made.

Q:

Can I pay using cash or EFT?

A:

Yes. Cash or EFT payments must be paid directly to the business where the bookings were made.


Please note that the fastest way to confirm your bookings is by using our secure online card and instant EFT payment features which ensures your payments arrive safely with your studio and confirms your bookings immediately.  

Q:

What happens to overdue payments?

A:

Bookings for which payment is overdue will remain on the basket page until payment has been received by the studio. Note that studios may also cancel or remove any bookings with overdue payments at their own discretion.

Q:

Why won’t Bookamat accept my card payment?

A:

If you are having problems processing a payment using your credit or debit card, please firstly check that:

- There are sufficient funds on your card.
- You are entering the CVV number correctly.
- Your card has been enabled for online purchases by your bank.
- Your card is either a VISA or Mastercard debit or credit card.


If you are still unable to process payment, there may be times when the online card payment facility is unavailable due to circumstances out of our control. We apologise in advance for any inconvenience this causes and ask that you come back later and try again. If the problem persists please contact us. If the booking is urgent, please contact your studio directly.

Client + Refunds

Q:

Who do I contact about refunds?

A:

If you believe you are entitled to a refund please contact the business through which the classes in question were booked. 

Client + Registration

Q:

Is it free for clients to register?

A:

Yes.

Q:

How do I register as a client?

A:

To register as a client simply browse for a class to join then follow the prompts. 

Q:

Can I register with more than one business?

A:

Yes. Bookamat let's you join any number of businesses. 

Q:

Why can't I find the business I attend classes with on Bookamat?

A:

We are doing our best to spread the word, however not every businesses has heard about Bookamat yet.
If the business you attend classes with is not on Bookamat, why not tell them about us? 

Client + Rescheduling

Q:

How do I swap into a different class day/time?

A:

Firstly cancel the recurring booking for the class you want to finish by signing into your client account and going to My Classes  > Basket and removing the reservation. Secondly select 'Book New Class' and book a new recurring spot in the class you want to join.


Note that if you have already paid for the month and want to swap your paid bookings, you will need to reschedule each booking from the My Classes > Booked page into the desired class before following the above instructions. 

Q:

Why can't I reschedule my booking?

A:

If you can't find a class to reschedule your booking into it could be because:


1. Your booking is about to expire and can't be rescheduled beyond it's expiry date.
2. There are no free spaces for the classes you are looking for.
3. You are already a participant in the classes you are searching for (you can't double book a class).
4. The booking can't be rescheduled within [x] hours of the start of the said class (each business sets their own late cancellation policy).

Client + Waiting Lists

Q:

How do waiting lists work?

A:

Paid bookings can be rescheduled into a single class waiting list when available. If you have joined a waiting list, Bookamat will notify you via email before the scheduled start time of the class should a vacancy become available. The email will give you two options, either to 'Check Vacancy' or 'Reject' the offer. 


Select "Check Vacancy" if you wish to accept this class. You will be taken immediately to the Bookamat website where we will confirm if the space is still available and if so, your booking will be confirmed.


Click 'Reject' or ignore the email if you wish for your booking to be credited back to you. Credit bookings can be rescheduled again within 21 days of them being moved into credit. 


If you do not get offered a vacancy for the class, your booking will be automatically credited back to you at the end of the day.  

Alternatively you can also manually accept a waiting list vacancy by using your student account and selecting the wait listed class and choosing ‘Accept Wait List’ once a vacancy is available.